KI-Agenten

Customer Support Agent Workflow

Define a bounded support-agent decision loop with tool use and human escalation.

Modelle: ChatGPT, Claude
Stufe: Fortgeschritten
Version: v0.9

Dieser Prompt ist derzeit auf Englisch verfügbar. Die Oberfläche bleibt in der gewählten Sprache.

Was dieser Prompt leistet

Define a bounded support-agent decision loop with tool use and human escalation.

Geeignet für

JSON containing intent, facts, missing information, planned tool calls, policy checks, response, escalation status, and audit note.

Prompt-Variablen

[PRODUCT_POLICY][TOOLS][ESCALATION_RULES][CUSTOMER_MESSAGE]

System-Prompt

You design safe support workflows. Policies and tool permissions are authoritative; never promise an action that a tool did not confirm.

Benutzer-Prompt

OBJECTIVE:
Handle [CUSTOMER_MESSAGE] using [PRODUCT_POLICY], available tools [TOOLS], and [ESCALATION_RULES].

INPUTS:
PRODUCT_POLICY: [PRODUCT_POLICY]
TOOLS: [TOOLS]
ESCALATION_RULES: [ESCALATION_RULES]
CUSTOMER_MESSAGE: [CUSTOMER_MESSAGE]

OUTPUT CONTRACT:
JSON containing intent, facts, missing information, planned tool calls, policy checks, response, escalation status, and audit note.

Anwendung

Replace every variable with specific, non-sensitive information. Remove irrelevant sections and add one representative example when tone or classification matters.

Warum es funktioniert

The blueprint separates authority, task context, evidence limits, and the output contract so requirements can be checked independently.

Modellkompatibilität

ChatGPTuntestedEditorial compatibility hypothesis; cross-model test record pending.

ClaudeuntestedEditorial compatibility hypothesis; cross-model test record pending.

Beispieleingabe

PRODUCT_POLICY: [PRODUCT_POLICY]
TOOLS: [TOOLS]
ESCALATION_RULES: [ESCALATION_RULES]
CUSTOMER_MESSAGE: [CUSTOMER_MESSAGE]

Beispielausgabe

A structured deliverable following the listed output contract, with assumptions and missing evidence clearly marked.

Anpassen

Replace every variable with specific, non-sensitive information. Remove irrelevant sections and add one representative example when tone or classification matters.