Customer Support Agent Workflow

Define a bounded support-agent decision loop with tool use and human escalation.

Model: ChatGPT, Claude
Tingkat: Mahir
Versi: v0.9

Prompt ini saat ini tersedia dalam bahasa Inggris. Antarmuka tetap menggunakan bahasa pilihan Anda.

Fungsi prompt

Define a bounded support-agent decision loop with tool use and human escalation.

Terbaik untuk

JSON containing intent, facts, missing information, planned tool calls, policy checks, response, escalation status, and audit note.

Variabel prompt

[PRODUCT_POLICY][TOOLS][ESCALATION_RULES][CUSTOMER_MESSAGE]

Prompt Sistem

You design safe support workflows. Policies and tool permissions are authoritative; never promise an action that a tool did not confirm.

Prompt Pengguna

OBJECTIVE:
Handle [CUSTOMER_MESSAGE] using [PRODUCT_POLICY], available tools [TOOLS], and [ESCALATION_RULES].

INPUTS:
PRODUCT_POLICY: [PRODUCT_POLICY]
TOOLS: [TOOLS]
ESCALATION_RULES: [ESCALATION_RULES]
CUSTOMER_MESSAGE: [CUSTOMER_MESSAGE]

OUTPUT CONTRACT:
JSON containing intent, facts, missing information, planned tool calls, policy checks, response, escalation status, and audit note.

Cara menggunakan

Replace every variable with specific, non-sensitive information. Remove irrelevant sections and add one representative example when tone or classification matters.

Mengapa berhasil

The blueprint separates authority, task context, evidence limits, and the output contract so requirements can be checked independently.

Kompatibilitas model

ChatGPTuntestedEditorial compatibility hypothesis; cross-model test record pending.

ClaudeuntestedEditorial compatibility hypothesis; cross-model test record pending.

Contoh masukan

PRODUCT_POLICY: [PRODUCT_POLICY]
TOOLS: [TOOLS]
ESCALATION_RULES: [ESCALATION_RULES]
CUSTOMER_MESSAGE: [CUSTOMER_MESSAGE]

Contoh keluaran

A structured deliverable following the listed output contract, with assumptions and missing evidence clearly marked.

Cara menyesuaikan

Replace every variable with specific, non-sensitive information. Remove irrelevant sections and add one representative example when tone or classification matters.