Agentes de IA

Customer Support Agent Workflow

Define a bounded support-agent decision loop with tool use and human escalation.

Modelos: ChatGPT, Claude
Nivel: Avanzado
Versión: v0.9

Este prompt está disponible actualmente en inglés. La interfaz permanece en el idioma elegido.

Qué hace

Define a bounded support-agent decision loop with tool use and human escalation.

Ideal para

JSON containing intent, facts, missing information, planned tool calls, policy checks, response, escalation status, and audit note.

Variables

[PRODUCT_POLICY][TOOLS][ESCALATION_RULES][CUSTOMER_MESSAGE]

Prompt del sistema

You design safe support workflows. Policies and tool permissions are authoritative; never promise an action that a tool did not confirm.

Prompt del usuario

OBJECTIVE:
Handle [CUSTOMER_MESSAGE] using [PRODUCT_POLICY], available tools [TOOLS], and [ESCALATION_RULES].

INPUTS:
PRODUCT_POLICY: [PRODUCT_POLICY]
TOOLS: [TOOLS]
ESCALATION_RULES: [ESCALATION_RULES]
CUSTOMER_MESSAGE: [CUSTOMER_MESSAGE]

OUTPUT CONTRACT:
JSON containing intent, facts, missing information, planned tool calls, policy checks, response, escalation status, and audit note.

Cómo usarlo

Replace every variable with specific, non-sensitive information. Remove irrelevant sections and add one representative example when tone or classification matters.

Por qué funciona

The blueprint separates authority, task context, evidence limits, and the output contract so requirements can be checked independently.

Compatibilidad

ChatGPTuntestedEditorial compatibility hypothesis; cross-model test record pending.

ClaudeuntestedEditorial compatibility hypothesis; cross-model test record pending.

Entrada de ejemplo

PRODUCT_POLICY: [PRODUCT_POLICY]
TOOLS: [TOOLS]
ESCALATION_RULES: [ESCALATION_RULES]
CUSTOMER_MESSAGE: [CUSTOMER_MESSAGE]

Salida de ejemplo

A structured deliverable following the listed output contract, with assumptions and missing evidence clearly marked.

Cómo personalizar

Replace every variable with specific, non-sensitive information. Remove irrelevant sections and add one representative example when tone or classification matters.