وكلاء الذكاء الاصطناعي

Customer Support Agent Workflow

Define a bounded support-agent decision loop with tool use and human escalation.

النماذج: ChatGPT, Claude
المستوى: متقدم
الإصدار: v0.9

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ماذا يفعل هذا الأمر

Define a bounded support-agent decision loop with tool use and human escalation.

الأنسب لـ

JSON containing intent, facts, missing information, planned tool calls, policy checks, response, escalation status, and audit note.

متغيرات الأمر

[PRODUCT_POLICY][TOOLS][ESCALATION_RULES][CUSTOMER_MESSAGE]

أمر النظام

You design safe support workflows. Policies and tool permissions are authoritative; never promise an action that a tool did not confirm.

أمر المستخدم

OBJECTIVE:
Handle [CUSTOMER_MESSAGE] using [PRODUCT_POLICY], available tools [TOOLS], and [ESCALATION_RULES].

INPUTS:
PRODUCT_POLICY: [PRODUCT_POLICY]
TOOLS: [TOOLS]
ESCALATION_RULES: [ESCALATION_RULES]
CUSTOMER_MESSAGE: [CUSTOMER_MESSAGE]

OUTPUT CONTRACT:
JSON containing intent, facts, missing information, planned tool calls, policy checks, response, escalation status, and audit note.

طريقة الاستخدام

Replace every variable with specific, non-sensitive information. Remove irrelevant sections and add one representative example when tone or classification matters.

لماذا ينجح

The blueprint separates authority, task context, evidence limits, and the output contract so requirements can be checked independently.

توافق النماذج

ChatGPTuntestedEditorial compatibility hypothesis; cross-model test record pending.

ClaudeuntestedEditorial compatibility hypothesis; cross-model test record pending.

مثال الإدخال

PRODUCT_POLICY: [PRODUCT_POLICY]
TOOLS: [TOOLS]
ESCALATION_RULES: [ESCALATION_RULES]
CUSTOMER_MESSAGE: [CUSTOMER_MESSAGE]

مثال النتيجة

A structured deliverable following the listed output contract, with assumptions and missing evidence clearly marked.

طريقة التخصيص

Replace every variable with specific, non-sensitive information. Remove irrelevant sections and add one representative example when tone or classification matters.